The opportunity for manufacturers to change business models through connected products

Manufacturers find themselves in an increasingly complex environment. Product sales alone are not delivering the results that shareholders and leaders want, driving many manufacturers to turn to after-sales services for revenue and profit growth.

This whitepaper from IDC assesses how the rise of connected products is offering a prime opportunity for manufacturers to shift their traditional product-centric sales model to a model that delivers ‘outcomes’ through a combination of products and services – in other words, product-service systems.

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